If I can give 0 stars I would. I rented a car for the weekend for $70 online at Hertz's website. When looking again a few days before my trip I found a website was renting the EXACT car from this EXACT location for only $50. I called up Hertz to see if they can match the price since they advertise on their site a "Best Rate Guarantee" and will beat the price by 10% if you find it cheaper elsewhere. I was transferred to the online department and spoke with a gentleman about the lower price. He had me email him a picture of the lower price so he could confirm this lower price. Upon receiving the email he confirmed they price was now lowered to the $50 and then beaten by 10% as their policy states. I obviously was very happy with this service.
If I could give no stars. I would. Terrible customer service. Located in a shack in the middle of nowhere. I called the day before and no one told me I could not rent without a major credit card. I was flying in from Florida for a job interview, which I was late for thanks to this terrible Hertz dealer. I have a couple thousand dollars in my bank account but I could not rent a Nissan Sentra?? Are you kidding me. Then they would not give me a ride into town, so basically I was stranded. Luckily a young man that rented a car gave me a ride but I gave him $50 to do so. The cost of renting a car for a day. Go figure. Long story short when I get back to Florida and check my confirmation that I printed out...it says, some debit cards accepted. I am a USAA member and that is where my "VISA" debit card is drawn from. They made no attempt to accommodate or help. BAD LOCATION and Hertz should take it away from them because obviously they are more concerned with other businesses within their little shack than helping customers. I also called to complain and I was told I would get a call back. Yeah Right!!! Still waiting
Very friendly courteous crew. They picked us up at the airport and offered an affordable luxury upgrade. They really went above and beyond to meet our needs. Treated us like family. The only drawback, business closed early morning and drop off service to the airport is unavailable. With very few taxi service available make alt arrangements if flying in the am.
Upon picking up the rental, they told I owed $70 and nothing was changed in the system. After arguing with them about the price an explaining to them this situation they told me there is nothing they can do because they are not a "real" Hertz location. Apparently they are just a partner with Hertz and have nothing to do with the Hertz business. I was furious with this level of customer service that "nothing" could be done. They didn't even offer to make a phone call to Hertz, and when I suggested they call Hertz they said "no why don't you do it, or drive to the nearest Hertz location which is about 30 minutes away". This was absolutely 100% unacceptable. I then had to call Hertz and wait on hold for almost 30 minutes before finally getting in touch with someone. Again they said I would have to be transferred to their online team and waited for an additional 10 minutes. Once I got in touch with their online time they were so oblivious to what was going on and I was eventually told they made and error and should have never lowered the price and there was nothing they could do. I told them I worked with someone from their team and he told me the price was changed. I also stated their policy about the Brice Rate Guaruantee and she was clueless as to what I was talking about and said that nothing could be done, even though I told her it is right on their own website.
If you plan on being on time, this is NOT the location to use. This location is HLE and rental cars are just one of the many things they are to busy to handle efficiently. (furniture, nursery, playground and U haul sales all in on). They claim to be to busy to pick up/drop off as their competitors do.
Great friendly service. On time, quick in and out. Shopped around, prices are great. Will be back soon.
I was done wasting my time and arguing over $20 something dollars and decided to move on rather than waste my time arguing with idiots. I will never rent from Hertz again.
Hertz Rent A Car is a US Car Rental based in Ewing Township, New Jersey. Hertz Rent A Car is located at 1536 Lower Ferry Rd, Ewing Township, NJ 08618, USA.
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